Terms and Conditions

The present terms and conditions regulate the terms and conditions between the holistic health practice, Beatrice Iten and the client.  

Dear customers 

The holistic health practice is personal and exclusive as the treatments are tailored to your specific needs. I try very hard to ensure that you, the customer, are satisfied with my treatments. In order to maintain my standard and exclusivity, I depend on customers who appreciate these characteristics and share my values. Below are some tips that encourage trust and respect and are close to my heart.  

CONTRACTUAL BASIS 

The contract is concluded when the client accepts the offer and turns to me for advice, be it by telephone or by booking an appointment online. I am entitled to reject a contract without giving a reason; especially when it comes to matters that I am not allowed to and cannot deal with due to my specialisation and / or legal reasons.  

PERFORMANCE 

I practice my profession to the best of my knowledge and belief. The client's personal responsibility is maintained at all times. I provide my services (the treatments) to the client by applying my knowledge and skills. At the beginning of the therapy, I clarify in a detailed initial discussion, which is first initial consultation with clients who turn to me for advice, which symptoms, problems and therapy goals they have and which treatment approach is best suited for them. Then we decide together whether I am the right advisor for the client. I can neither promise nor guarantee a subjectively expected success of the applied methods.  The client is not obliged to actively participate and take responsibility for health and fitness. However, this is the basis for a target-oriented result.  

TREATMENT LIMITS

You may only discontinue medication with the consent of your family doctor. I am not responsible if you stop therapy or medication on your own.  

DISCLAIMER - CONFIDENTIALITY - DATA PROTECTION 

I keep professional secrecy. Everything that is worked out in a meeting is subject to confidentiality and is not accessible to third parties. Your data will be used strictly confidential and only for my holistic health practice. I do not prescribe medication or anything like that. In the event of pathological changes, a doctor must always be consulted or undergoing medical treatment. I do not make any diagnoses and make no salvation or health promises. You are responsible for your own health. States of improvement require your cooperation and personal responsibility.

APPOINTMENTS - TIME MANAGEMENT   

Cancel or postpone appointments 

An agreed appointment is binding. Should you reschedule or cancel an appointment, I have to insist on a cancellation at least 48 hours in advance, as your treatment time is specially reserved for you. Cancellation of appointments less than 48 hours before the treatment will be charged at 50%, for less than 24 hours at 100%. I only accept appointment cancellations by phone. Unexcused and missed appointments will be charged 100%.  

Late arrival 

I ask for your understanding that a delay on your part can affect the duration of your treatment. If you arrive late for the appointment, the treatment time will be shortened accordingly. I allow myself to offset the entire amount.  

Book appointments 

Appointments only take place after consultation by telephone or in writing. I run an appointment practice. Usually there is no waiting time and we will start at the agreed time.  

Please book appointments for your treatments by phone or online. I can only react sporadically and irregularly to other forms of social communication such as SMS, WhatsApp, iMessage, etc. Therefore, please arrange your appointments by phone or online.  

HEALTH INSURANCE 

The health insurance companies do not cover any part of the costs, not even in the context of supplementary insurance.   

GENERAL RULES AND NOTES 

For reasons of hygiene, we do not allow dogs and other pets access to the practice.  

COSTS - CONDITIONS 

Prepayment for the treatments if desired

After you have booked your appointment, 48 hours before the start of the appointment, I will contact you by phone to settle the appointment in advance. I accept TWINT or bank transfer. 

The consultation costs are to be paid on the day of the consultation against issuing an invoice in cash or by credit card. The number and duration of the sessions is discussed and determined together with the client.  

FINAL PROVISIONS 

The content of the website and the terms and conditions can change in whole or in part at any time and without notice.